Jeli Live's Privacy Policy — Your data is safe with us

1 Introduction

Jeli Live (jelilive.net) is a trusted online gaming and betting platform in Bangladesh. We believe protecting your personal information is one of our most important responsibilities. This Privacy Policy explains how Jeli Live collects your data, why we collect it, where it is stored, and how we keep it secure.

By using the Jeli Live website, registering an account, or downloading our mobile app, you are considered to have accepted this Privacy Policy. We recommend reading this page carefully.

Jeli Live's Privacy Policy has been developed in accordance with applicable data protection laws in Bangladesh and international standards. We believe in full transparency and have nothing to hide from you.

2 What Information We Collect

Jeli Live collects information from you at various points. Some data is provided directly by you, while other data is collected automatically when you use our platform.

3 How Your Information Is Used

Jeli Live uses your information only for specific, legitimate purposes. Your data is never used for anything unnecessary or unauthorized.

• Your identity information is used to create and manage your account.
• Financial information is used to process deposits and withdrawals.
• Device and usage data are analyzed to maintain platform security and prevent fraud.
• Your data helps us deliver personalized game recommendations and a tailored experience.
• Your contact information is used to send you SMS messages or notifications about important updates, promotions, and bonus offers.
• Data is retained to meet legal obligations and regulatory requirements.
• Usage and feedback data help us improve customer service and support quality.

4 Data Sharing & Disclosure

Jeli Live may share your personal information with third parties in limited, defined circumstances. Those circumstances are clearly outlined below.

• Payment Processors: Only the information required to complete transactions is shared with mobile banking partners such as bKash, Nagad, and Rocket.
• Legal authorities: Jeli Live is legally obligated to provide information in response to a valid court order or lawful request from law enforcement.
• Game Software Provider: Minimum data necessary to operate games may be shared with licensed game providers.
• Fraud Prevention Services: Limited data may be shared with verification services to ensure account security.

Outside of the cases listed above, Jeli Live does not share your information with anyone without your explicit consent.

5 Cookie & Tracking Policy

Jeli Live uses cookies and similar tracking technologies to improve the experience on our website and app. Cookies are small text files stored on your device.

• Essential Cookies: Essential for login sessions and security — the platform cannot function properly without them.
• Functional cookies: Used for your preferences, language settings, and personalization.
• Analytics Cookies: Used to understand which pages you spend the most time on and which games you play most.
• Security Cookies: Helps with device identification to prevent unauthorized access to your account.

You can disable cookies through your browser settings, though doing so may limit certain features on the platform.

6 Data Security Measures

Jeli Live applies industry-leading technical and organizational security measures to uphold this Privacy Policy. Our security infrastructure is regularly audited by independent third-party experts.

• All data transmissions are protected with 256-bit TLS/SSL encryption.
• Sensitive data stored on our servers is encrypted using AES-256 encryption.
• Two-factor authentication (2FA) is available to secure account access.
• Suspicious logins and unusual activity are automatically detected and blocked.
• Databases are backed up regularly and stored in separate, secure locations.
• Staff access to data is restricted on a need-to-know basis.

7 Your Rights

As a Jeli Live user, you have certain important rights over your own data. We respect these rights and are committed to responding as promptly as possible.

• Right to Know: You can ask what information we are collecting about you and why.
• Right to Rectification: You can request a correction if any of your information is inaccurate.
• Right to Erasure: Under certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: In certain cases, you can request that processing of your data be temporarily suspended.
• Right to Data Portability: You can request a copy of your data in a machine-readable format.
• Right to Withdraw Consent: You can opt out of marketing communications at any time.

To exercise any of these rights, please contact our support team. We typically respond within 7 business days.

8 Child Protection Policy

Jeli Live strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect any information from minors.

• Age is verified at registration and access is restricted to users under 18.
• Proof of age documents may be requested at any time if there is reason for doubt.
• Any account found to belong to a minor will be closed immediately.

9 Privacy Policy Updates

Jeli Live may update this Privacy Policy from time to time. If significant changes are made, you will be notified via SMS to your registered number or through an in-app notification.

Continued use of the platform after any changes constitutes acceptance of the updated Privacy Policy. The "Last Updated" date at the top of the page always reflects the most current version.

We recommend checking this page regularly to stay up to date with the latest policy.

10 Contact

If you have any questions, complaints, or requests regarding this Privacy Policy, please get in touch. Our dedicated privacy team is ready to respond to your message promptly.

Jeli Live is always committed to keeping your information safe. Thank you sincerely for trusting us.